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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Area Director Opportunities

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare is searching for Area Directors to provide local support to our families and au pairs participating in our live in childcare program.  This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each perspective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize a monthly cultural event for the au pairs
  • Organize a Family Day event for host families and au pairs once per year
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

We are currently hiring Area Directors for the following locations:​

  • Phoenix, AZ (Chandler, Mesa)
  • Sonoma, CA
  • North Peninsula, CA (Burlingame)
  • Denver, CO (Stapleton)
  • Lake Forest/Lake Bluff, IL
  • Boston, MA (Route 9 Corridor)
  • Needham, MA
  • St. Paul, MN
  • Pittsburgh, PA (North)
  • West Houston, TX

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

Corporate Opportunities

We're always looking for talented people to add to our team. All jobs that are actively being recruited for AuPairCare's headquarters office in San Francisco are displayed on the Intrax Careers page. Unfortunately, our corporate office cannot field phone calls regarding current employment opportunities. We will contact you directly if your skills are a match for our current recruiting needs and we appreciate your interest. Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

 

Client Service Representative

Have you always wanted the opportunity to work in a cultural exchange environment? AuPairCare, a division of Intrax, seeks a Client Services Representative to support host families, au pairs, and staff. AuPairCare places live-in au pairs from over 40 countries who provide one-on-one childcare for host families across the United States. This position offers the opportunity to work in a multi-cultural office located in San Francisco’s Financial District, near Chinatown. The Client Services Representative will be an integral part of the Client Services team, serving as the first point of contact (phone and email) for many customer and staff inquiries, as well as support other departmental and operational needs within the headquarters of AuPairCare. The primary functions of this position are to assist in billing, administrative and customer service-oriented tasks and to provide support to Client Services and other departments as needed.

Duties and Responsibilities:

Address customer and staff questions and concerns on multiple phone queues on a daily basis
Monitor the Customer Care inbox and serve and respond to inquiries/communicate effectively with customers and staff
Maintain billing administrative tasks, case management, and customer/staff follow up
Assist with au pair insurance tasks as needed
Assist with SEVIS/extension processing tasks as needed
Keep detailed notes of communication in Salesforce CRM
Approve au pair education requests and monitor course completion
Coordinate with Shared Services on shipping and receiving of supplies, travel forms, SEVIS documents and other items including compilation and mailing of welcome packets for staff, au pairs and host families.
Serve on the rotation for the department flight phone
Additional duties as assigned by Manager
Required Experience:

Bachelor’s degree  or equivalent experience
Minimum 1-2 years front facing customer service experience
 

Knowledge, Skills, and Attributes:

Exceptional customer service & professionalism
Ability to adapt to change on a constant basis
Strong attention to detail
Excellent verbal and written skills
Persistence in follow-through
Teamwork
Positive attitude/demeanor
Ability to multitask
Microsoft Office Suite and Outlook
Salesforce, Intacct, Cybersource experience a plus
 

Travel:

No travel required
 

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by Applying Now

Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please. Thank you.

 

Matching Expert

Position Description:

Have you always wanted the opportunity to work in a cultural exchange environment and have a passion for global citizenship? AuPairCare, a division of Intrax, seeks a Matching Expert to support host families and au pairs through finding a perfect placement. AuPairCare places live-in au pairs from over 40 countries that provide one-on-one childcare for host families across the United States. This position offers the opportunity to work in a multi-cultural office located in San Francisco’s Financial District.
AuPairCare Matching Experts directly impact people’s lives globally on a daily basis.  In this role, the successful candidate will educate new host families on our matching process, make recommendations and support them through their search for the perfect au pair all the way to finalizing the placement.

Position Summary:

Support host families in their search for the exact au pair that meets their needs, via in-bound and outbound sales calls, and emails to new and repeat host families.
You’ll present au pair application to families that best meet their childcare needs and answer any questions that families have about the matching process.
Communicate regularly with field staff and internal management team to make sure host families matching needs are being met.
Use AuPairCare’s customized Salesforce database to track matching process and finalize sales
Track and report matches and conversion rates on a consistent basis.

Knowledge, Skills, and Attributes:

Exceptional oral and written communication skills (majority of time will be spent talking with host families via phone & following up via email)
High energy, enthusiasm and motivation
Strong attention to detail
Proficient with Microsoft Office Suite and Outlook
Familiarity with Salesforce or other CRM
Professional, results oriented
Superior time management and multi-tasking skills
Rewards:

This is a full-time position, located in San Francisco, with a competitive compensation and bonus potential.

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by Applying Now

Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please. Thank you.

Program Advisor

Position Description:

Do you love cultural exchange? Do you want to work in a positive and fun environment with people who share those same passions with you? Then come join our team at Intrax (AuPairCare). In this role, you will be the first face/voice to our customers when it comes to program and account questions. The Customer Experience Representative contacts leads, processes host family applications and provides program information regarding AuPairCare policy, including billing and tax information, to all relevant parties.

Position Summary:

Educate consumer on AuPairCare's live-in childcare program via in-bound & outbound sales calls
Track and report sales and conversion rates on a consistent basis
Conduct application screening and processing for host families
Administrative tasks related to billing: process customer invoices, credits, collections
Capacity to effectively interact and communicate effectively via phone and email and deliver outstanding customer service to field staff, host families, au pairs, and other departments in a timely manner

Additional Responsibilities:

Supports other departments within AuPairCare as needed
Participates in company meetings
Other duties as assigned by Manager

Qualifications:

BA required
1-4 yrs work experience
Sales or customer service experience
Excellent verbal and written skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands
Team player

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by Applying Now

Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please. Thank you.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

 

Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.