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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Area Director Opportunities

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. We are currently hiring Area Directors for the following locations:​

  • Auburn/Sturbridge, MA
  • Providence, RI
  • Whitehaven, Freeland, Hazleton, PA
  • Falls Church, VA
  • Hudson County, NJ (Jersey City, Hoboken, Weehawken)
  • Irvington, NY
  • San Francisco, CA
  • Charleston, SC

This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each perspective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize a monthly cultural event for the au pairs
  • Organize a Family Day event for host families and au pairs once per year
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

 

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

 

Corporate Opportunities

We're always looking for talented people to add to our team. All jobs that are actively being recruited for AuPairCare's headquarters office in San Francisco are displayed on the Intrax Careers page. Unfortunately, our corporate office cannot field phone calls regarding current employment opportunities. We will contact you directly if your skills are a match for our current recruiting needs and we appreciate your interest. Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

 

AuPairCare Client Services Manager

Have you always wanted the opportunity to work in a cultural exchange environment? AuPairCare, a U.S. Department of State designated au pair agency, has a Client Services position open in our San Francisco Headquarters office. AuPairCare places international au pairs from over 40 countries who provide live-in childcare for host families across the United States.

The Client Service Manager builds and maintains relationships with staff, au pairs, and host families with the goal of improving customer satisfaction. The Client Services Manager's key function is overseeing the billing department and administrative department but also often interacts with various departments providing input that is used to create sales proposals, improve product offerings and streamline business operations. This individual reports to the Director of Client Services.

Duties and Responsibilities include but not limited to:

  • Supervises two direct reports who support the billing and operations of the client services team
  • Manages charge backs, aged accounts, invoicing, and collections for the billing department
  • Oversees the mailing of forms, education processing, marketing material orders, and customer care emails for the administrative department
  • Develops and maintains client relationships and manages customer expectations
  • Serves as the primary point of contact for elevated field, host family, and au pair concerns
  • Liaises with the IT team as necessary to address customer and/or department technical enhancements
  • Serves as an Alternate Responsible Office for the U.S. Department of State
  • Manages afer-hours guide and rotation schedule for the au pair emergency phone
  • Manages satisfaction surveys and customer reviews
  • Motivates HQ staff with customer care best practices and positive staff feedback
  • Other duties as assigned by Director

Required Experience

  • Bachelor's degree or equivalent experience
  • Minimum of 3 years of supervisory/management experience
  • Proficient in Microsoft Office and Outlook.  Experience with accounting software Intacct, Cybersource and Salesforce is a plus

Knowledge, Skills and Attributes

  • Capacity to deliver exceptional customer service
  • Must be organized with good project management, sales and strategic planning abilities
  • Excellent Verbal and Written skills
  • Must have strong problem-solving, follow-through skills and interact with various levels of management
  • Project Management skills
  • Must be able to work as part of a team and independently
  • Must possess strong analytical and math skills
  • Proven ability to handle escalated issues

AuPairCare is a division of INTRAX.  We pride ourselves on providing a pleasant work environment. We encourage a work/life balance and always welcome new ideas. If you would like to be an angel for change, this could be the position for you. Please submit a cover letter with your resume in order to be considered.

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by following the link below:

https://workforcenow.adp.com/jobs/apply/posting.html?client=intrax&jobId...

Please enter your cover letter into the 'notes' section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please.  Thank you.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

 

Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.