Skip to main content

Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Area Director Opportunities

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare is searching for Area Directors to provide local support to our families and au pairs participating in our live in childcare program.  This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each perspective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize a monthly cultural event for the au pairs
  • Organize a Family Day event for host families and au pairs once per year
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

We are currently hiring Area Directors for the following locations:​

  • Scarsdale, NY
  • River Towns, NY (Dobb’s Ferry, Irvington)
  • Hudson County, NJ
  • Atlantic County, NJ
  • Falls Church, VA
  • Washington D.C.
  • Greenwich, CT
  • Houston, TX (West)
  • Houston, TX (Central)
  • St. Paul, MN
  • Nashville, TN
  • Pittsburgh, PA (North)
  • Needham, MA
  • Westborough, MA (Route 9 West)
  • Phoenix, AZ (East)
  • Sonoma, CA
  • Peninsula North, CA
  • Charleston, SC

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

Corporate Opportunities

We're always looking for talented people to add to our team. All jobs that are actively being recruited for AuPairCare's headquarters office in San Francisco are displayed on the Intrax Careers page. Unfortunately, our corporate office cannot field phone calls regarding current employment opportunities. We will contact you directly if your skills are a match for our current recruiting needs and we appreciate your interest. Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

 

Matching Expert

Position Description:

Have you always wanted the opportunity to work in a cultural exchange environment and have a passion for global citizenship? AuPairCare, a division of Intrax, seeks a Matching Expert to support host families and au pairs through finding a perfect placement. AuPairCare places live-in au pairs from over 40 countries that provide one-on-one childcare for host families across the United States. This position offers the opportunity to work in a multi-cultural office located in San Francisco’s Financial District.
AuPairCare Matching Experts directly impact people’s lives globally on a daily basis.  In this role, the successful candidate will educate new host families on our matching process, make recommendations and support them through their search for the perfect au pair all the way to finalizing the placement.

Position Summary:

Support host families in their search for the exact au pair that meets their needs, via in-bound and outbound sales calls, and emails to new and repeat host families.
You’ll present au pair application to families that best meet their childcare needs and answer any questions that families have about the matching process.
Communicate regularly with field staff and internal management team to make sure host families matching needs are being met.
Use AuPairCare’s customized Salesforce database to track matching process and finalize sales
Track and report matches and conversion rates on a consistent basis.

Knowledge, Skills, and Attributes:

Exceptional oral and written communication skills (majority of time will be spent talking with host families via phone & following up via email)
High energy, enthusiasm and motivation
Strong attention to detail
Proficient with Microsoft Office Suite and Outlook
Familiarity with Salesforce or other CRM
Professional, results oriented
Superior time management and multi-tasking skills
Rewards:

This is a full-time position, located in San Francisco, with a competitive compensation and bonus potential.

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by Applying Now

Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please. Thank you.

 

 

Billing Representative

Position Summary:

Have you always wanted the opportunity to work in a cultural exchange environment? AuPairCare, a division of Intrax, seeks a Billing Representative to support host families, au pairs, and staff. AuPairCare places live-in au pairs from over 40 countries who provide one-on-one childcare for host families across the United States. This position offers the opportunity to work in a multi-cultural office located in San Francisco’s Financial District, near Chinatown. The Billing Representative is the primary point of contact (phone and email) for customer and staff inquiries. The primary function of this position is to process all aspects of and handle customer inquiries related to billing, invoicing and collections, as well as support other team members, assist with special projects, and general customer support needs.

Duties and Responsibilities

  • Interact and communicate via phone and email with field staff, host families, au pairs, and other departments in a timely manner
  • Review and verify accuracy of billing
  • Handle a high volume of invoices and payments per day
  • Assist with customer dispute resolution, escalating accounts to management where appropriate
  • Address inquiries on multiple phone queues on a daily basis
  • Develop and maintain positive client relationships
  • Ensure prompt payment by consistent follow-up and messaging
  • Notify the Client Services Manager of any delinquent accounts
  • Keep detailed notes of communication in Salesforce CRM
  • Serve on the rotation for the department flight phone
  • Assists with special projects as needed
  • Supports other departments within AuPairCare as needed
  • Other duties as assigned by Manager

Required Experience:

  • Bachelor’s degree or equivalent experience
  • 1-2 years front facing customer service experience

Knowledge, Skills, and Attributes:

  • Exceptional customer service & professionalism
  • Ability to respond to questions in a tactful and professional manner
  • Excellent verbal and written skills
  • Strong attention to detail
  • Positive attitude
  • Ability to anticipate work needs and follow-through with minimum direction
  • Ability to perform at high levels in a fast-paced work environment
  • Ability to adapt to change on a constant basis
  • Teamwork
  • Ability to maintain confidentiality
  • Excellent math skills
  • Concise and consistent documentation of customer calls/emails
  • Microsoft Office Suite and Outlook
  • Salesforce, Intacct, Cybersource experience a plus

Travel:

  • No travel required

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by Applying Now

Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

No phone calls, please.  Thank you.

 

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

 

Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.