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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Area Director Opportunities

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. We are currently hiring Area Directors for the following locations:

  • Providence, RI
  • Greenwich, CT
  • Rochester, NY
  • Columbia, SC

This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each prospective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize monthly cultural events 
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

 

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

 

Corporate Opportunities

Client Services Manager

The Client Services Manager builds and maintains relationships with staff, au pairs, and host families with the goal of improving customer satisfaction. The Client Services Manager key function is overseeing the billing department but also interacts with all areas of the organization, providing input that is used to create sales proposals, improve product offerings and streamline business operations. 

Responsibilities:

  • Supervises two direct reports who support Client Services billing and operations
  • Develops and maintains client relationships and manages customer expectations
  • Serves as the primary point of contact for elevated field, host family, and au pair concerns
  • Coaches, motivates, and shares customer service best practices with the team
  • Manages chargebacks, aged accounts, invoicing, and collections for the billing department
  • Oversees the mailing of forms, education processing, and marketing material orders
  • Liaises with the IT team to address customer and/or department technical enhancements
  • Manages afterhours guide and rotation schedule for the AuPairCare emergency phone
  • Other duties as assigned by Director

Qualifications:

  • Bachelor’s degree or equivalent experience
  • Minimum of 2 years of team lead, supervisory, or management experience
  • Proficient in Microsoft Office and Outlook
  • Experience with Salesforce, Intacct, and/or Cybersource is a plus, but not required
  • Capacity to deliver exceptional customer service and handle escalated cases
  • Demonstrated ability to lead and motivate teams
  • Ability to manage and execute projects
  • Consistent attention to detail and follow-through
  • Excellent verbal and written communication skills

You can apply for the position here.

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We're always looking for talented people to add to our team. All jobs that are actively being recruited for AuPairCare's headquarters office in San Francisco are displayed on the Intrax Careers page. AuPairCare is a part of Intrax, a globally-oriented company that provides a lifetime of high-quality educational and work programs that connect people and cultures. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs including: high school exchange, language classes, leadership programs, and work and internship placements. Our sister companies include AyusaIntrax Work Travel and Intrax Global Internships. Since 1980, Intrax has placed more than 350,000 participants in its programs. Intrax is based in San Francisco, California, with offices in four continents. Unfortunately, our corporate office cannot field phone calls regarding current employment opportunities. We will contact you directly if your skills are a match for our current recruiting needs and we appreciate your interest. Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

 

Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.