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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Area Director Opportunities

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. We are currently hiring Area Directors for the following locations:

  • South Bay (Los Angeles), CA
  • 880 Corridor, CA
  • South Shore / Cape Cod, MA
  • Loudoun County, VA
  • South Essex County, NJ
  • Staten Island, NY 
  • Mt Vernon/  Hartsdale / Yonkers, NY
  • Minneapolis, MN

This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each perspective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize monthly cultural events 
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

 

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

 

Corporate Opportunities

Client Services Representative

The primary functions of this position are:

  • To request and book flights and disseminate information to other departments that are directly involved in the day-to-day operations of AuPairCare, as well as delivering travel information to host families and au pairs.
  • To communicate with AuPairCare’s insurance vendor, host families, and au pairs regarding travel insurance issues.
  • The Client Services Representative will also be expected to adhere to AuPairCare’s Vision, Mission, and Values.

Duties and Responsibilities

  • Communicates and coordinates requests received from host families, au pairs, and AuPairCare with flight ticketing vendor
  • Manages all aspects of international and domestic travel for au pairs
  • Manages the Client Services emergency flight phone
  • Arranges early and late departures and updates relevant parties
  • Receives inbound phone calls and emails from AuPairCare field staff, host families, and au pairs regarding travel and insurance
  • Evaluate and recommend changes for cost saving initiatives
  • Proactively identifies bottlenecks and areas for process improvements, makes decisions and develops solutions that are in line with company standards
  • Manages flight costs according to guidelines and elevates pricing issues to the Director of Customer Experience
  • Acts as a liaison between AuPairCare and the flight ticketing vendor
  • Acts as a liaison between au pairs and AuPairCare’s insurance vendor
  • Completes SEVIS data entry and maintains accurate records (site of activity changes, terminations, etc.)
  • Maintains daily mailings related to DS2019 forms.
  • Accepts extension applications & completes SEVIS data entry related to extension records

Additional Responsibilities

  • Supports other departments within AuPairCare as necessary
  • Participates in company meetings
  • Research and special projects
  • Other duties as assigned by Director

Required Experience

  • Bachelor’s degree or equivalent experience

Knowledge, Skills, and Attributes

  • Customer service skills
  • Ability to adapt to change
  • Excellent verbal and written communication skills
  • Ability to present information clearly and effectively to Directors, clients, and outside vendors.
  • Consistent attention to detail and follow-through
  • Capacity to set priorities well and adjust as needed
  • Future-focused
  • Ability to collect information, analyze data, define problems, establish facts, and attain conclusions in a timely manner
  • Teamwork
  • Ability to multitask
  • Knowledge of Microsoft Office and Outlook

Performance Criteria

  • Meet deadlines for flight reservations accurately and consistently
  • Meet or exceed customer service expectations
  • Successfully deliver relevant information to all affected parties
  • Meet weekly budget for flights

Travel

  • No travel required

To apply for the position, you can click the link here.

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Matching Expert

AuPairCare seeks a full-time Matching Expert to support host families and au pairs through finding a perfect placement.  This position offers the opportunity to work in a multi-cultural office located in San Francisco's Financial District.  

Position Summary

  • Talk to host families and guide them in their search for the exact au pair that meets their needs, via in-bound and outbound sales calls as well as email.
  • You’ll present au pair candidates to families that best meet their childcare needs and answer any questions that families have about the matching process.
  • Communicate regularly with field staff and internal management team to make sure host families matching needs are being met.
  • Use AuPairCare’s customized Salesforce database to track the matching process and finalize sales
  • Track and report matches and conversion rates on a consistent basis.

Knowledge, Skills, and Attributes

  • Exceptional listening, oral and written communication skills
  • Competitive and motivated by the challenge and success of hitting goals
  • High energy, enthusiasm, and motivation
  • Strong attention to detail
  • Proficient with Microsoft Office Suite and Outlook
  • Familiarity with Salesforce or other CRM
  • Superior time management and multi-tasking skill

To apply for the position, you can click the link here

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Program Advisor 

AuPairCare Program Advisors directly impact people’s lives on a daily basis.  In this role, the successful candidate will educate and sell-in AuPairCare’s live-in au pair childcare program via phone to families across the nation with the goal of increasing host family applications. The ideal candidate is an energetic and dependable self-starter.

Position Summary

  • Sell AuPairCare’s live-in childcare program via in-bound & outbound sales calls.
  • Track and report sales and conversion rates on a consistent basis.
  • Provide a range of administrative support as needed.
  • Assist in Marketing Communication & projects as needed.
  • Support the operations team in delivering outstanding customer service to families.

Qualifications

  • BA required
  • 1-4 yrs work experience
  • Sales or customer service experience 

Rewards

  • This is a full-time entry-level position, located in our San Francisco headquarters. Program Advisors gain valuable sales training and experience while learning the ins and outs of the Cultural Exchange industry. As a Program Advisor, you will work closely with an energetic team of professionals, passionate about cultural exchange and customer service. 

To apply for the position, you can click the link here.

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We're always looking for talented people to add to our team. All jobs that are actively being recruited for AuPairCare's headquarters office in San Francisco are displayed on the Intrax Careers page. Unfortunately, our corporate office cannot field phone calls regarding current employment opportunities. We will contact you directly if your skills are a match for our current recruiting needs and we appreciate your interest. Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

 

Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.