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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Matching Expert - San Francisco

AuPairCare Matching Experts provide primary support to new and repeat host families engaged in the matching process, as well as guidance and motivation to ensure that our company’s goals for growth are met. Each Matching Expert oversees the matching responsibilities for their individual region, and the high volume of unique families within that area.

Members of the matching team work closely with their region’s Regional Manager and Area Directors, as well as other departments within AuPairCare, in order to secure new families and retain existing ones, achieve matching goals, ensure a consistently high level of customer support and experience, and encourage a productive and successful search experience for our hosts. As one of the main points of contact host families have with AuPairCare, Matching Experts possess a thorough understanding of the au pair program’s regulations and expectations, as well as AuPairCare’s internal procedures and policies. This position is based in San Francisco.

Duties and Responsibilities:​

  • Communicate with host families and guide them in their search for the best au pair who meets their needs, via in-bound and outbound sales calls as well as email
  • Present au pair candidates to families who qualify for their childcare needs as well as answer any questions that families have about the matching process
  • Correspond and speak regularly with field staff and internal management teams to make sure host families’ matching needs are being met
  • Use AuPairCare’s customized Salesforce database to track the matching process to assist and finalize sales.
  • Track and report matches and conversion rates on a consistent basis
  • Comfort and ability to work in San Francisco, CA

Qualifications:

  • Exceptional listening, oral and written communication skills
  • Competitive and motivated by the challenge and reward of hitting goals
  • High energy, enthusiasm and motivation
  • Strong attention to detail
  • Proficient with Microsoft Office Suite and Outlook
  • Familiarity with Salesforce or other CRM platforms
  • Superior time management and multi-tasking skills

This is a full-time exempt position with competitive compensation and bonus potential.

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Matching Expert - East Coast

AuPairCare Matching Experts provide primary support to new and repeat host families engaged in the matching process, as well as guidance and motivation to ensure that our company’s goals for growth are met. Each Matching Expert oversees the matching responsibilities for their individual region, and the high volume of unique families within that area.

Members of the matching team work closely with their region’s Regional Manager and Area Directors, as well as other departments within AuPairCare, in order to secure new families and retain existing ones, achieve matching goals, ensure a consistently high level of customer support and experience, and encourage a productive and successful search experience for our hosts. As one of the main points of contact host families have with AuPairCare, Matching Experts possess a thorough understanding of the au pair program’s regulations and expectations, as well as AuPairCare’s internal procedures and policies. This is a remote, full-time exempt position, with office hours based on Eastern TIme.

Duties and Responsibilities:​

  • Communicate with host families and guide them in their search for the best au pair who meets their needs, via in-bound and outbound sales calls as well as email
  • Present au pair candidates to families who qualify for their childcare needs as well as answer any questions that families have about the matching process
  • Correspond and speak regularly with field staff and internal management teams to make sure host families’ matching needs are being met
  • Use AuPairCare’s customized Salesforce database to track the matching process to assist and finalize sales.
  • Track and report matches and conversion rates on a consistent basis
  • Comfort and ability to operate on Eastern Time office hours

Qualifications:

  • Exceptional listening, oral and written communication skills
  • Competitive and motivated by the challenge and reward of hitting goals
  • High energy, enthusiasm and motivation
  • Strong attention to detail
  • Proficient with Microsoft Office Suite and Outlook
  • Familiarity with Salesforce or other CRM platforms
  • Superior time management and multi-tasking skills

This is a full-time exempt position, with a remote home-office location, and competitive compensation and bonus potential.

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Partner Services Intern

AuPairCare is currently seeking a motivated, dependable, and energetic Partner Services Intern to join our team in San Francisco. This role is an excellent opportunity to learn the technical and operational aspects of a major cultural exchange program. Candidates must have strong organizational abilities, excellent written and verbal communication skills, and be eager to learn how to use online databases, particularly Salesforce. This is a part-time role and will support a 4-person Partner Services team and involve regular communication and collaboration with US staff and AuPairCare’s overseas partner offices.

Duties and Responsibilities:

  • Learn the Department of State au pair program requirements and help ensure quality recruitment of candidates through the careful review of au pair applications
  • Assist with the management of overseas partner relationships by developing partner training materials and assisting with communication efforts
  • Respond to inquiries from program participants via e-mail and assist with interviewing au pair candidates on Skype
  • Utilize Salesforce database to manage and analyze program and participant data
  • Assist with ongoing team projects, including a monthly newsletter to partners, au pair promotions, and partner training initiatives

Qualifications:

  • Excellent written and verbal communications skills
  • Bilingual; fluent in English and at least one other language
  • Project and time management skills; must be able to multi-task
  • Some experience using computer software, particularly Salesforce and Microsoft Excel, and analyzing data is a plus
  • Team player comfortable working with a diverse group of people in an office environment
  • Self-motivated and driven to surpass expectations 
  • Strong organizational skills and attention to detail
  • Bachelor’s degree required 
  • Experience as an au pair or with a cultural exchange program is a plus

Compensation: $17/hr

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Area Director - Multiple Locations

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. We are currently hiring Area Directors for the following locations:

  • South Shore/Cape Cod, MA
  • Leigh Valley & Poconos, PA
  • South Central Fairfield County, CT
  • Johns Creek and Peachtree Corners, GA

This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each prospective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize monthly cultural events 
  • Network within your community and engage in grassroots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem-solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

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Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.