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Jobs at AuPairCare

AuPairCare is dedicated to connecting people and cultures, and that starts with our staff. From our San Francisco headquarters to local field offices, our success is due to our staff’s passion and motivation. If you are a hard-working individual ready to make difference at a global company, we invite you to learn more about roles within the organization and our current openings.

Client Services Representative - Travel & Insurance

The Client Services Representative is the primary point of contact on the Client Services team for all travel, flight and insurance questions and concerns. S/he is responsible for working with AuPairCare’s flight vendor and insurance vendor, delivering empathetic customer service to both external customers and internal staff, and executing behind the scenes coordination of travel and insurance tasks with accuracy and efficiency. 

Duties and Responsibilities

  • Communicate and coordinate requests received from host families, au pairs, and AuPairCare with flight ticketing vendor
  • Communicate and coordinate with AuPairCare’s insurance vendor, host families, and au pairs regarding travel insurance issues.
  • Disseminate flight, travel and insurance information to relevant AuPairCare departments
  • Receive inbound phone calls and emails from AuPairCare field staff, host families, and au pairs regarding travel and insurance.
  • Coordinate all aspects of international and domestic travel for au pairs
  • On-call for the Client Services Emergency Flight Phone (approximately once every six weeks)
  • Arrange early and late departures from the program and updates relevant parties
  • Monitor and tracks flight costs according to guidelines and elevates pricing issues to the Client Services Manager
  • Cross-train with billing department and provide backup phone queue support
  • Evaluate and recommend changes for cost saving initiatives
  • Proactively identify bottlenecks and areas for process improvements and works with the Client Services team and cross-departmentally to implement changes
  • Support other departments within AuPairCare as necessary
  • Participate in company meetings
  • Research and special projects
  • Other duties as assigned by Manager

Required Experience

  • Bachelor’s degree or equivalent experience
  • Proficient in Microsoft Office and Outlook
  • Experience with Salesforce a plus but not required

Knowledge, Skills, and Attributes

  • Demonstrated capacity to deliver empathetic customer service
  • Excellent verbal and written communication skills
  • Ability to present information clearly and effectively to management, clients, and outside vendors.
  • Consistent attention to detail and follow-through

The position is Monday-Friday 8:30 am-5:00 pm Pacific Time, with some on-call hours as outlined above.

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Partner Services Intern

AuPairCare is currently seeking a motivated, dependable, and energetic Partner Services Intern to join our team in San Francisco. This role is an excellent opportunity to learn the technical and operational aspects of a major cultural exchange program. Candidates must have strong organizational abilities, excellent written and verbal communication skills, and be eager to learn how to use online databases, particularly Salesforce. This is a part-time role and will support a 4-person Partner Services team and involve regular communication and collaboration with US staff and AuPairCare’s overseas partner offices.

Duties and Responsibilities:

  • Learn the Department of State au pair program requirements and help ensure quality recruitment of candidates through the careful review of au pair applications
  • Assist with the management of overseas partner relationships by developing partner training materials and assisting with communication efforts
  • Respond to inquiries from program participants via e-mail and assist with interviewing au pair candidates on Skype
  • Utilize Salesforce database to manage and analyze program and participant data
  • Assist with ongoing team projects, including a monthly newsletter to partners, au pair promotions, and partner training initiatives

Qualifications:

  • Excellent written and verbal communications skills
  • Bilingual; fluent in English and at least one other language
  • Project and time management skills; must be able to multi-task
  • Some experience using computer software, particularly Salesforce and Microsoft Excel, and analyzing data is a plus
  • Team player comfortable working with a diverse group of people in an office environment
  • Self-motivated and driven to surpass expectations 
  • Strong organizational skills and attention to detail
  • Bachelor’s degree required 
  • Experience as an au pair or with a cultural exchange program is a plus

Compensation: $17/hr

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Area Director - Multiple Locations

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. We are currently hiring Area Directors for the following locations:

  • South Shore/Cape Cod, MA
  • Lehigh Valley & Poconos, PA
  • South Central Fairfield County, CT
  • Johns Creek and Peachtree Corners, GA
  • Bronxville, Eastchester, and Tuckahoe, NY
  • New Rochelle, NY
  • Chappaqua/Briarcliff/Ossining, NY

This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures. 

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations

AREA DIRECTOR JOB RESPONSIBILITIES

  • Conduct an in-home interview with each prospective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize monthly cultural events 
  • Network within your community and engage in grassroots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

AREA DIRECTOR REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem-solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

To apply to join our local team, please submit a resume and cover letter including home address to AuPairCare at resume@aupaircare.com. In the subject line of your email, please include your name, city, and state. Your information will be shared with the appropriate Regional Manager, who will contact you directly if there is an opening for which your skills are a match.

Au Pair Opportunities

Are you interested in becoming an au pair in the U.S.? Please register and fill out our short online application. Once you complete this form you can learn more about the program, speak with an AuPairCare Representative in your country and begin to fill out your profile. If you are an American citizen, you are not eligible to become an au pair within the United States, but you can learn about becoming an au pair abroad via the AuPairCare Germany Program.

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Overseas Partners

If you are interested in becoming an AuPairCare recruiting partner, please fill out the contact us form on the Intrax website or send an email to contact@intraxinc.com with your contact information and a note describing your interest.