Your local Area Director will work with you to resolve any issues that may arise. They will start by identifying the issue and attempt to solve the problem through mediation and guidance. If this approach is unsuccessful and you decide to part ways, you have the option of choosing a new au pair. That being said, the rate of au pair placements not working out is very low, for a number of reasons. First, we put our au pair candidates through an extensive screening process, making sure our candidate pool is of the highest quality. Next, our matching process is geared towards making sure that you have everything you need to make an informed decision. Lastly, the personalized support that both host families and au pairs receive from their local Area Director helps to facilitate a successful placement.