Au Pair Health Insurance

All au pairs are covered under a medical and accident insurance policy arranged by AuPairCare.  Upon arrival to the Au Pair Academy, au pairs receive a personalized insurance identification card attached to a claim form.  The insurance identification card provides basic instructions to follow when requiring emergency medical or dental treatment. It is the responsibility of the au pair to familiarize themselves with the policy coverage and exclusions. 

Insurance Provider

All AuPairCare au pairs (excluding au pairs from the STS Organization- for further information see below) are insured through AVI-International/SelectCare Worldwide. The AVI-International policy number is 640.642. Specific information regarding the AVI insurance policy and coverage is outlined below.

• Security Passport – Explanation of Benefits. This brochure provides a complete list of policy coverage and exclusions and detailed instructions on what to do in the event of a medical/dental/travel emergency. 
• Call  SelectCare Worldwide at: 1-888-551-9798 (toll free 7days a week/24 hours a day). A representative is available to answer any policy questions you may have.  When calling, please identify yourself using the AVI-International policy number which is 640.642.
• Visit www.avi-international.info. This website provides an insurance coverage summary, a complete explanation of benefits, a U.S. medical provider search, downloadable claim form, an informative Frequently Asked Questions section and other information. A policy number is required in order to access the website. The AVI-International policy number is 640.642.
  

Locating a Medical Provider in the United States

AVI-International/SelectCare Worldwide recommends that you use their online Provider Search to locate a medical provider in your area. You may access the Provider Search via their website at www.avi-international.info.

If you are unable to find a medical provider in your area using the Provider Search, please contact SelectCare Worldwide directly 24 hours a day / 7 days a week at 1-888-551-9798. They will assist you in finding a provider in your area.

Emergency Care

Whenever you require emergency medical or dental care, you are strongly encouraged to contact SelectCare Worldwide for assistance. Representatives are available toll free 24 hours a day / 7 Days a week at 1-888-551-9798.

Emergency room visits that do not result in admittance to a medical facility or are not necessary in order to treat an acute illness or accident will result in a non-emergency co-pay deductible payment of $250 that the au pair will have to pay.

Return Home

In the event an au pair needs to return home due an immediate family member life-threatening emergency or death, au pairs must receive prior agreement from SelectCare Worldwide. Representatives are available toll free 24 hours / 7 Days a week at 1-888-551-9798. Failure to contact SelectCare Worldwide prior to emergency travel may result in a denial of reimbursement consideration. Host parents should never pay for an au pair's return emergency travel on behalf an the au pair.

Common Questions

I am sick and need to visit the doctor/dentist/hospital. What do I do?

Use the Provider Search to find a medical provider in your area.  If you are unable to find a provider in your area using the Provider Search, please contact SelectCare Worldwide directly 24 hours / 7 days a week at 888-551-9798. They will assist you in finding a provider in your area. Please identify yourself using your AVI-International Policy Number 640.642 when calling.

SelectCare Worldwide                                 Provider Search
888-551-9798                                                 http://providers.selectcareworldwide.com/wps/sc.html
Available 24 hours/7 days a week               Available 24 hours/7 days a week

You may be required to pay for the doctor’s visit out of pocket and then submit the receipts with a claim form for reimbursement.  For instructions on how to file a claim form please click here.

What doctors can I see?

Although you can see any doctor, AVI-International/SelectCare Worldwide highly recommends that au pairs go to doctors that have a relationship with AVI-International/SelectCare Worldwide. These doctors will usually bill the insurance company for services on behalf of the au pair. If you visit a doctor that does not have a relationship with AVI-International/SelectCare Worldwide, you will have to pay all the costs yourself first, then file a claim to the insurance company to be reimbursed.  Your costs are also likely to be higher.

I need to submit a claim to my insurance company so my medical provider may be paid.  How do I do so?

Follow these instructions to file a claim form or email questions to avi-claims@selectcareworldwide.com .  Make sure to keep a copy of all bills/paperwork you receive related to your health care provider visit to submit to the insurance company.

For any non-medical claims (lost/stolen luggage and/or damaged property claims), contact Armsco-AVI Claims at 1-800-477-2767.  The representative will provide you specific policy details and claim instructions. You may also find non-medical claim information here.

Instructions on filing a medical/dental/non-medical claims may also be found on page 19 of your Security Passport Brochure.

Please note, whatever the type of claim, please allow 3-4 weeks for claim payment processing.

I have a question about a bill I received from a doctor/dentist/hospital. What do I do?

With your bill in hand, please call the Select Care at 1-888-551-9798 and ask to speak to a representative. Please identify yourself using your AVI-International Policy Number 640.642 . You will also need to give the representative your name and date of birth. You may have received a bill for various reasons and it is best to contact AVI-International/SelectCare Worldwide to find out the specific reason. You may also contact the medical provider directly to ensure that they have your insurance information and policy number so that they may forward a bill to the insurance company.

I have a toothache and need to see a dentist. What do I do?

Your AVI-International/SelectCare Wordwide policy does not cover routine dental care and/or maintenance.  Only the cost of emergency dental treatment to alleviate pain related to an acute toothache, infection of the gum or accident involving an injury to the mouth will be considered for compensation.  Any dental claim MUST include an x-ray of the affected tooth/gum or the claim will be denied until such x-ray is provided. Please ask your dental provider to call 1-877-566-2681 to verify coverage and/or check on policy limitations or exclusions.

Au Pairs from the STS Organization

Au Pair Care does not facilitate insurance for au pairs from the STS Organization. 

Insurance is provided by the STS Organization through Gouda Assistance for those au pairs who arrived in the United States before February 1, 2010. Their contact information is below.

Gouda Assistance

Sejrogade 7
2100 Copehagen
Denmark
E-mail: alarm@gouda.dk

1-866-684-6832 (toll-free number)

011-45-33-15-60-60 (local dialing)
011-45 33 15 60 61 (fax)
 

 For au pairs arriving after  February 1, 2010 are insured through Falck Travel Care. Their contact information is below.

Falck TravelCare 24-hour assistance

Please contact your STS partner office with any specific policy questions or concerns.