AuPairCare Area Director Testimonials
Maggie Falcus
AuPairCare Area Director
Northern Illinois Region
I am a new AuPairCare Area Director in the Northern Illinois region. I feel I consistently do my best to deliver a world-class experience to both my au pairs and host families. I have a great respect and admiration for both host families and au pairs who commit to this process. I feel that they have entrusted themselves to us and we owe them great service as a result! I feel we should try to put ourselves into the shoes of our host families and au pairs and we should try to feel and understand what they are going through. What experiences do they want? What fears do they have? What can we do to try and anticipate their needs? I always try to establish a sincere bond with my au pairs and host families so that they truly believe and understand that I am there for them with any issues that may arise.
Here are a few examples of ways I have tried to consistently deliver world-class service to the AuPairCare au pairs and host families in my region:
- Help au pairs to locate doctors or dentists close to them and within AVI's network
- Try to be available in the evenings understanding that many host families have dual-working parents who may not have time during the day
- Help my au pairs to reach out to other au pairs in different Chicago area clusters to increase their network of friends
- Include a "Things to Do" section in my monthly newsletter so host families can see the fun events they can do with their au pair together during free time
- Established a "Buddy System" to reach out to new au pairs. Assign an existing au pair to call her, make her feel welcome, and introduce her to some new friends.
I truly love my job and feel very fortunate to have found it. I think AuPairCare Area Directors have a unique and special role in this process. I believe the ongoing support we provide leaves a lasting impression that creates repeat families, extending au pairs, family referrals and a great, world-class experience for all!
