Frequently Asked Questions by Host Families and Au Pairs

General Questions

  • What is an au pair?
  • An au pair is a young person aged 18-26 who goes to another country to live with a host family and provide live in childcare for that family. Au Pairs are primarily female but AuPairCare offers male au pairs as well.
  • Where are AuPairCare au pairs from?
  • AuPairCare au pairs are recruited from over 40 countries all over the world. A complete list of our partner countries can be downloaded or feel free to search au pairs by country today!
  • How many au pairs do you welcome to the program annually?
  • We welcome around 3,000 au pairs to the AuPairCare program annually.
  • Why are these au pairs motivated to participate in the AuPairCare program?
  • There are a few reasons these men and women participate in the program. The first is the desire to live and work as a caregiver in the United States for a year or two. This offers them an enriching experience that is important both personally and professionally. These au pairs are also motivated to improve their English, which is an important skill to have in the global marketplace and relish the opportunity to live with an American family.
  • Is a 26 year old au pair able to apply the program/extension year?
  • The Department of State requires that all au pair applicants be between the ages of 18 and 26 when they arrive to the United States on program. As long as the au pair arrives prior to turning 27 they are also eligible to extend their program.
  • Do you offer male au pairs as well as female au pairs?
  • Yes. Male au pairs make excellent, nurturing caregivers to children and are a great option for many families.
  • How does the process work?
  • After you apply to the program, you will gain full access to our database of pre-screened au pairs. From this point, you can select them for interviews, speak with them over the phone or Skype, and can decide which au pair you would like to welcome to your home. Learn more about how our program works and watch a video about how to become a host family.
  • How soon after we apply can we expect an au pair to arrive at our home?
  • The process typically takes 6 to 10 weeks from the time you apply to the program to the time the au pair arrives in your home. Once we receive your application and references, an AuPairCare representative (Area Director) will schedule an in-home interview with you. You will be able to review au pair profiles right after your application is processed. The variable in the timeline is the matching process. If you have very specific criteria that you are looking for, your match and arrival may take a bit longer.
  • How much does it cost to host an au pair for a year?
  • The program costs between $18,000 and $19,000, depending on your choice of the standard or infant specialization program and the domestic airfare cost to fly your au pair from academy in New Jersey to your home. AuPairCare Program costs do not change based on the number of children in your family. These program costs are a combination of fees to our agency to provide the service and a stipend and educational allowance given to your au pair. For a complete price breakdown please refer to our program costs page.
  • How is the AuPairCare program overseen?
  • AuPairCare is a US Department of State regulated program that adheres to strict government guidelines for compliance. At the local level, each au pair and host family is supported by their Area Director. Area Directors live within an hour drive of participants and meet families for a face to face interview once they join the program. Area Directors also regularly check in with both host families and au pairs in their area to ensure program compliance and satisfaction.
  • Can we get an au pair anytime?
  • Yes. AuPairCare places au pairs year round. Au pairs are scheduled to arrive to the U.S. approximately every two weeks, and more often during the summer months.
  • What if my au pair placement doesn’t work out?
  • Your local AuPairCare representative will work with you to solve any issues that may arise. They will start by identifying the issue and attempt to solve the problem through mediation and guidance. If this approach is unsuccessful, you have the option of choosing a replacement au pair. That being said, the rate of it not working out is very low, for a number of reasons. First, we put our au pair candidates through an extensive screening process, making sure our candidate pool is of the highest quality. Next, our matching process is geared towards making sure you have everything you need to make an informed decision. Lastly, the personalized support both host families and au pairs receive from their local Area Director helps facilitate a successful placement.

Current Host Families and Au Pairs

  • What is AuPairCare’s Tax ID?
  • The AuPairCare Tax ID is 94-3382054.
  • What is the SEVIS fee?
  • SEVIS stands for The Student and Exchange Visitor Information System, which is maintained by the US Department of State. The SEVIS fee is charged by the Department of State for processing the DS 2019 form needed for the au pair’s J-1 Visa. To learn more about SEVIS, please refer to the US Immigration and Customs Enforcement Page.
  • How do we select our au pair?
  • Using Family Room, AuPairCare’s unique online matching system, you can view au pair profiles that are compatible with your family’s needs. You are able to select au pairs you are interested in interviewing and review their complete profile online at anytime! We also offer you the assistance of a personalized Match Expert to support you in the matching process.
  • What is the extension deadline for me/my au pair?
  • Extending with your au pair for another 6, 9, or 12 months is recommended in the 8th month of your program year. Please find the complete list of Extension Application Deadline Dates based on the month your au pair arrived. Any additional questions you may have related to extension (visa renewal, education components) can be found in the au pair extension FAQ’s. Host families receive renew and extend reminders via the primary email address listed in family room at several intervals throughout the year specific to their program timeline. As always, if you have any questions, reach out to customercare@aupaircare.com.
  • I would like to make a change to my/my au pair’s flight date? Is this possible?
  • Unfortunately we are unable to accommodate flight changes. As with all airline tickets, additional fees and penalties are incurred with such changes. Please feel free to reach out to customercare@aupaircare.com with any specific questions.
  • Can au pairs travel outside the US during their extension year without a visa?
  • Au pairs can only travel to some parts of Canada, Mexico, and US Adjacent Islands without a visa during their extension year, with a valid DS-2019. It is however, strongly advised that au pairs and host families research whether the au pair needs a tourist visa for their destination well in advance of their trip for every destination.
  • My AuPairCare dental/medical coverage is different than what I am used to. Why is this?
  • AuPairCare provides UHC insurance which is emergency travel insurance covering illness and emergencies. To learn more about our coverage visit the au pair travel and accident insurance information page.
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